Our Policy

Scheduling Appointment

Appointments can be scheduled by email, phone, or text. Be ready to provide the exact address, lockbox number, and a bit of information about the property (such as a number of bedrooms/baths, finished basement, etc.) . Please share any special requests or outstanding details of the property

Rescheduling and Cancellations

Cancellations/rescheduling require 48-hour advance notice in order to avoid the Cancellation Fee of $100.

Same-day cancellations will be charged the full amount of your session.

Home Preparation for the Photoshoot

The property should be clean and ready prior to the photo shoot.


  • Kitchen counters clean and free of clutter. 
  • Carpets vacuumed
  • Trash can hiddened
  • Beds made
  • Bathrooms – mirrors clean, and sinks free of personal items
  • Front of home – remove trash cans, toys, rakes, or other items
  • Replace light bulbs as needed

Inclement Weather

Photos will be taken rain or shine unless it is completely necessary. If the weather is severe then exterior photos will be rescheduled.


We accept PayPal and Credit cards. Payment must be made prior to a photoshoot.

Delivery and Time

Most photos are returned the same day, while it can take up to 24 hours. Images are delivered by DropBox. Matterport usually takes up to 12 hours but can take up to 24 hours depends on the size of home.